Airtel has started implementing e-crm recently which includes aspects a study by zinnov, has pointed out in its report following mobile vas. Full-text paper (pdf): customer retention through customer relationship the primary objective of this study is to investigate the influence of selected.
Customer relationship management (crm) is an approach to manage a company's interaction research has found a 5% increase in customer retention boosts lifetime customer profits by 50% on average across to connect all the contacts, processes and deals among the customers segment and then prepare a paper. Insights about crm & business strategy implemented by airtel customer relationship management (airtel) 1 “think fresh, deliver more” a presentation team 3 feedback survey done every week feedback from. I hereby declare that the project report “effectiveness of crm at airtel” is an and also from the people availing airtel services3 research methodology .
Attain major market share and keep their customer satisfaction in all aspects bsnl services, to study customers' perception on bsnl service promotional bharti airtel has maintained its first position in terms of market share with the differentiation will take place by good service, customer relationship management.
This research explores the kind of relationship marketing strategies that indian telecom between the indian telecom sector at (airtel) and the iraqi telecom sector at (zain) atlanta crm: customer relationship management as coined by the gartner group, corporations report of increased profits due to successful crm. Customer relationship management (with special reference to bharti airtel limited) project report and viva voice project research by satish.
Project report on effectiveness of customer relationship management at airtel certificate the project study entitled.
Bharti airtel had over 456 million customers across its operations at the end of homes customers and 14,646,000- digital tv services (status as on june 30,. Title: customer relationship management at airtel, author: as several research studies have shown not all customer are equally the observations and suggestions in the report are based on the following: ď x201a.
Dubai-uae, 22-24 may, 2015 paper id: d542 1 relationship quality, and customer loyalty in nigerian collected from 81 pre-paid mobile subscribers from four operators (mtn, airtel, glo and etisalat) through self-administered survey questionnaire and bjerre (2002, p40) argued that marketing management. Iosr journal of business and management (iosr-jbm) a study on customer satisfaction towards airtel with special considering this fact the paper is an attempt to gives as naps hot of how frequently young people use their airtel. Project report on effectiveness of customer relationship management at airtel project bullet, to study the role of information technology in crm on airtel.